# Chargeback

*Banking & Payments — Finicade finance glossary*

A chargeback reverses a card payment when a cardholder disputes it, and the burden of proof sits with the merchant. It's genuine consumer protection and a genuine merchant cost: fees apply per dispute regardless of outcome, and excessive rates can cost a merchant its ability to accept cards. Friendly fraud — customers disputing purchases they made and received — is now a large share of the total.

**Also known as:** payment dispute, card dispute, friendly fraud

**Related terms:** [Merchant Acquirer](https://finicade.com/glossary/merchant-acquirer), [Card Network](https://finicade.com/glossary/card-network), [Card-Not-Present Fraud](https://finicade.com/glossary/card-not-present-fraud), [Credit Card](https://finicade.com/glossary/credit-card), [Payment Processor](https://finicade.com/glossary/payment-processor)

Source: https://finicade.com/glossary/chargeback